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Shipping policy
Thank you for purchasing from SERENOVA STUDIO LLC. As a professional online apparel retailer based in the United States, we adhere to standardized shipping and logistics management procedures to ensure all clothing products are properly packaged, safely transported, and delivered to customers in a timely manner. The following official shipping policy applies to all orders placed through our online store.
1. Order Processing Time
We complete order verification, product inspection, packaging and logistics arrangement for all valid orders within 1 to 3 working days after successful order payment and confirmation. Saturdays, Sundays and official U.S. public holidays are excluded from the processing period, and no order processing operations will be conducted on non-working days.
During peak shopping seasons, promotional periods or unexpected order surges, the order processing cycle may be appropriately prolonged. Once the processing delay exceeds the conventional time range, we will send a prompt notification via official email to inform customers of the updated order progress and estimated shipping time.
2. Shipping Rates and Delivery Estimates
All shipping fees are calculated based on the product quantity, weight, volume and delivery destination of the order. The final accurate shipping cost will be automatically generated and clearly displayed on the checkout page before customers complete payment, with no hidden charges.
Our unified standard shipping cycle for all apparel orders is 15 business days. The delivery time is for reference only and is not a guaranteed time limit. Actual delivery progress will be subject to the specific logistics situation.
Factors such as logistics carrier operational adjustments, cross-regional transit delays, customs clearance progress, extreme weather conditions, regional traffic control and statutory holidays will affect the final delivery time. We will not bear any liability for delivery delays caused by the above uncontrollable factors.
3. Shipment Confirmation and Order Tracking
After your order is dispatched from our warehouse, our system will automatically send a shipment confirmation email to your reserved email address. The email will include the unique order tracking number, logistics carrier information and official tracking query entrance.
The logistics tracking information will not be updated in real time immediately after shipment. Normally, the tracking trajectory and transportation status will be synchronously displayed within 24 to 72 hours after the package enters the carrier’s official logistics system. If you cannot query the tracking information beyond the above time, you can contact our customer service team for verification.
4. Incorrect Address Disclaimer
Customers shall be solely responsible for filling in accurate, complete and valid shipping address information, including detailed street address, zip code, contact phone number and recipient information, during the order checkout process. Please double-check all address details before payment confirmation.
SERENOVA STUDIO LLC shall not be liable for undeliverable packages, wrong delivery, package loss or return caused by incorrect, incomplete or invalid shipping information provided by customers. If the package is returned to the warehouse due to address errors, customers need to bear the secondary shipping fee and related logistics handling fees for re-delivery.
5. Lost or Damaged Packages
If your package is confirmed lost during logistics transportation, please initiate a consultation and feedback to our official customer service team within 3 calendar days after the scheduled estimated delivery date. We will verify the logistics track and loss situation with the carrier officially. Failure to submit feedback within the specified time will be deemed as automatic abandonment of the right to claim, and we will not accept subsequent loss compensation applications.
If the received clothing products have damage, deformation, fabric damage or other quality problems caused by logistics transportation, please contact us within 24 hours after signing for the package. You need to provide complete and clear photos and videos of the damaged products, outer packaging and shipping labels. Our team will review the valid evidence within 7 working days and formulate a reasonable solution such as re-delivery or compensation according to the actual situation.
6. Apparel Care and Usage Notice
Each of our apparel products is attached with professional washing and maintenance labels, including detailed instructions on washing temperature, cleaning methods, drying requirements, ironing specifications and daily maintenance taboos. Customers shall use, clean and maintain the products in strict accordance with the official care guidelines.
We will not be responsible for product damage, deformation, color fading, fabric damage or performance failure caused by human factors such as improper daily cleaning, wrong drying methods, private modification and cutting, artificial damage and irregular use of the products. No after-sales compensation or free replacement service will be provided for damage caused by non-product quality problems.
7. International Shipping and Customs Notice
For all international cross-border shipping orders, the destination country or region may levy customs duties, import taxes, inspection fees and other related official fees in accordance with local foreign trade policies and customs regulations. All additional fees incurred during customs clearance are fully borne by the customer.
The product price and shipping cost paid by customers do not include any international customs clearance fees, taxes and miscellaneous charges. We will not advance or bear the above expenses. In addition, we are not responsible for order detention, return or abandonment caused by customers’ failure to pay customs fees on time or non-compliance with local import regulations.
8. Contact Information
If you have any questions, doubts or related consultation needs about our shipping policy, order logistics progress, package problems and other related matters, please contact us through the following official channels:
Company Name: SERENOVA STUDIO LLC
Phone Number: +1 559-321-7689
Email: info@Seyvara.com
Physical Address: 903 MAPLELEAF DR FRANKLIN,KY 42134
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