Thank you for purchasing from SERENOVA STUDIO LLC. As a professional online apparel retailer based in the United States, we adhere to standardized shipping and logistics management procedures to ensure all clothing products are properly packaged, safely transported, and delivered to customers in a timely manner. The following official shipping policy applies to all orders placed through our online store.
We complete order verification, product inspection, packaging and logistics arrangement for all valid orders within 1 to 3 working days after successful order payment and confirmation. Saturdays, Sundays and official U.S. public holidays are excluded from the processing period, and no order processing operations will be conducted on non-working days.

During peak shopping seasons, promotional periods or unexpected order surges, the order processing cycle may be appropriately prolonged. Once the processing delay exceeds the conventional time range, we will send a prompt notification via official email to inform customers of the updated order progress and estimated shipping time.

All shipping fees are calculated based on the product quantity, weight, volume and delivery destination of the order. The final accurate shipping cost will be automatically generated and clearly displayed on the checkout page before customers complete payment, with no hidden charges.
Our unified standard shipping cycle for all apparel orders is 15 business days. The delivery time is for reference only and is not a guaranteed time limit. Actual delivery progress will be subject to the specific logistics situation.

Factors such as logistics carrier operational adjustments, cross-regional transit delays, customs clearance progress, extreme weather conditions, regional traffic control and statutory holidays will affect the final delivery time. We will not bear any liability for delivery delays caused by the above uncontrollable factors.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [info@Seyvara.com]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [info@Seyvara.com].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.